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Sprinklr “Mentions”
Sprinklr Newbie: I was trying to do some customization, built a widget using “listening” as the source. In filters I select channels as IG, FB, and Twitter. And then our accounts that match these. The numbers just seem higher than we’d expect in some months.
Could anyone help me understand what a mention is for each of the 3 channels? I saw an additional metric “Twitter mentions excluding RTs” but these numbers still appear slightly inflated. And then I’m unsure if this still includes IG + FB. The numbers for IG and FB appear lower than I’d expect, adding more confusion.
TLDR: What does Sprinklr consider a mention? And any other help…
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1 Reply
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Do you have paid also? If so, some of the dashboards mix it all in, even if you just want to see one or the other.
Are you listening based on keyword search using boolean?
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I used to work for Sprinklr. Happy to help. Feel free to shoot me a DM.
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You’re probably getting earned mentions as well.
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