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Google Ads Support is a Joke
Sorry for the rant, but it seems like asking Google Ads Support a simple question like “How do you create auto generated end screens” turns into a multi email ordeal where they point you in the wrong direction.
I have a representative that said to create YouTube End Screens, when I don’t want YouTube End Screens. Then stated the Auto Generated End Screens are impossible, when half of YouTube ads have these background faded centered logo automated end screens. I am starting to go gray and pull out my hair.
I don’t know enough about Google Ads and therefore ask their support team, but I feel like they are as inexperienced as I am.
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7 Replies
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Oh yeah, it’s almost always zero help, and if you ask about optimization, it’s often harmful. Once you can get a rep it’s night and day though they still try to sell you feature adoption all the time.
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They’ve been driving me insane lately. It takes 5 tries to get someone decent.
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Google Ads Support is worthless. Don’t ever expect them to have an answer.
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All major platforms have terrible ad support imo. To answer your question though, those end screens with a CTA run automatically after trueview for action campaigns.
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Mostly people following a predetermined set of processes.
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Have you tried the Advertiser Community?
They’re much better. -
Don’t ask them for help lmao unless you want to spend more money.
