• Social Media

  Can one track the number of answered/unanswered contacts per employee on Facebook?

  Posted by seohelper on October 16, 2020 at 6:14 am

  Is there a way to see number of answered/unanswered posts, comments and inbox messages for a Facebook page per person?

  We’ve employed an agency recently to assist with an influx of customer queries but feel some are being missed or simply ignored. Without having to painstakingly check up on each inbox, comment and post individually, is there a way to see that x has replied to x amount of contacts compared to x?

  Thanks in advance.

  Edit: missed a word

  the_timps replied 3 years, 6 months ago 1 Member · 2 Replies
• 2 Replies

• 

  greenghoulbuddies

  Guest

  October 16, 2020 at 7:41 am

  Social Bakers used to have a really robust FB integrated ticketing system that tracked replies, it was so expensive though. If you have zendesk, you can hook fb up to an inbox too with a ticketing system.
• 

  the_timps

  Guest

  October 16, 2020 at 8:48 am

  Social studio can tell you that, but it still won’t give you 100%. If there’s 6 replies to a comment and you answer in one. it’s 5 unanswered comments.

  If you’re not seeing anything missed why on Earth do you think there are some missed?

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