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I’ve been running into the same issue. I reached out to a former colleague who has an IG rep and they said that it’s kind of a crapshoot but the more you have of the below along with articles of incorporation, utility bill, etc., the better your chances.
-Another account is acting as you and/or there is confusion upon IG’s audience which account is the real brand
– Links of press (could be earned or placed) on the product proving clout
– Links of verified retailers/partners promoting your product on IG (for example- Whole Foods’ account, or one of their verified fan accounts, posting about it)
– Links of any celebs/notable figures using it, promoting it on social, etc.
Hope this helps.