I once decided to go with the flow and talk to them. It was a long call and i found out that google have no idea about that. Most of these calls are scams. The information they give you is out there on your google business account. They will repeat the information on your business ( the public) and they will try to take your credit card info. Last thing when i reached the payment stage i told him i will think about it with my partner. He hanged up. Don’t talk to them. Scammers are becoming smarter.