• PPC

  Please help: Awin is accusing me of “ad hijacking” and I don’t even know what that is.

  Posted by Ayesha24601 on May 26, 2026 at 7:00 pm

  

  A few days ago, I received the following email from Awin:

  —

  Dear [My Business Name]

  We are contacting you regarding a serious compliance violation involving your Awin publisher account [number] affecting Advertiser Spartoo DE | 14135.

  During our monitoring, Awin identified ad hijacking. This activity involves the unauthorized replacement or imitation of an advertiser’s paid search ads and constitutes a severe breach of the advertiser’s Programme Terms and the Awin Code of Conduct.

  Required Action:

  Please provide valid written approval from the advertiser confirming that you are authorised to place the ads in the advertiser’s name.

  You have 5 days from the date of this email (2026-05-18) to submit this documentation.

  If you do not provide valid proof within this timeframe, you must stop all ad hijacking activity across all Awin programmes immediately. Continued activity without permission may result in a temporary suspension from the network.

  Please reply directly to [[email protected]](mailto:[email protected]) with the required documentation.

  —

  I don't know what ad hijacking is. I tried looking it up and am still confused. I'm not running any ads, anywhere, and haven't since around 2021. I run a couple of small websites for people with disabilities and have no money to run ads. I live in the United States. I don't place affiliate links for that advertiser. I wrote back and told them so, but today I received the following.

  —

  Hello,

  As shown in the attached file, your ID has been associated with this ad hijacking case.

  Could you please provide confirmation that you are no longer running SEM ads, or alternatively, share clear and explicit authorization from the advertiser permitting you to run such campaigns?

  We appreciate your cooperation and look forward to your response.

  Best regards,

  Network Quality Team

  E: [[email protected]](mailto:[email protected])

  Otto-Ostrowski-Straße 1A

  10249 Berlin

  —

  Here's a screenshot of the attachment, minus the part with my business name:

  https://gyazo.com/eeebfaf35e05d58f03f9bab59c22b010

  If anyone can please tell me what is going on here and how to fix it, I'd greatly appreciate it.

  Ayesha24601 replied 4 hours, 36 minutes ago 1 Member · 0 Replies
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