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Issues with Google Support Help
Posted by on June 7, 2023 at 12:38 amHey again all,
Wondering if anyone has any suggestions? I posted an issue yesterday with budget being limited. A little background I am ads certified (previously had my own agency as a google partner) and have been employed in a role that includes the management of our Ads. We previously used an agency and their results were mixed and the account is bloated with tons of redundant campaigns/ads and keywords etc.
I have created a few new campaigns which are getting some traffic but still only spending 1/4 to 1/5th of our budget and impression share is around the 10%. I have reviewed everything in the account and found some really weird things like quality scores being 9/10 – ad strength excellent but then google have a flag saying they don’t know why the ads are showing.
I’ve tried to reach out to Google but in Australia they no longer offer phone assistance and their email support usually just copy and paste an article. Is it worth becoming a Google Partner again and linking MCC’s just so I have access to talk to someone? I have no need for an agency.
I wanted to attach a screenshot of the quality score but it just feels like (if I were gaming) that the account had been shadow banned.
Any suggestions welcome!
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1 Reply
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So the agency support program no longer exists as it used to, support is now individual company level/end-client based on spend.
What bid strategy are the campaigns on?
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