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Google Account Reps Are Hilariously Terrible
Posted by on April 15, 2026 at 4:41 amJust had another rep experience where they gave me a 20k credit to run a "brand awareness campaign" and of course it failed spectacularly and they ghosted me when I asked them to give me data on the results. No measurable impact to search, shopping, or even site visits. No money lost so all good, just wasted time but still…
Reflecting on the dozens upon dozens of account reps I've interacted with over the years. Has anyone ever gotten anything useful out of them? They must solely exist for duping unsuspecting people into haphazardly raising their budgets or adjusting their bids into an unprofitable range for more spend.
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1 Reply
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No. They are scammers.
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I started in PPC in 2007 and I can tell you that a good portion of Google reps were, back then, both smart and helpful. It really began to go south after Schmidt (who understood the importance of good sales support) retired and Page took over as CEO. Page’s disdain for all Google departments but engineering (and he had a particular dislike for sales and agency support) was well known, and the quality of reps plummeted. That would have been around 2012 or so.
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In my experience the best reps now are from LA or Europe (Ireland, Uk, Germany, Poland) If you get someone from India just hang-up
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I spend between $250k – $400k a month, and i have never received an offer for any credit. Is it something i need to ask for?
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Google rep: Hi there.
Me: send me an email.
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The end. -
Rarely.
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Now Google has the ai assistant to help you wreck your campaigns too
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Yup, you should limit how many changes they do. All they recommend is to spend more.
Wait until you use AI Ads Manager in Google, that in-manager AI tool is even worse. Same issue, just keeps suggesting to spend more.
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Had a rep convince one of my clients spending $320k monthly to pause their entire branded search campaign because quote it is cannibalizing organic traffic… I found out three weeks later when I noticed branded conversions had dropped 70% and the client was genuinely confused why their best customers suddenly couldn’t find them. The rep had already moved on to a new account by the time we rebuilt it. These reps are not advisors, they are quota carriers with a slide deck and a $20k credit they need to deploy before end of quarter.
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Google is a terrible company run by terrible people from the top down.
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