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I started in PPC in 2007 and I can tell you that a good portion of Google reps were, back then, both smart and helpful. It really began to go south after Schmidt (who understood the importance of good sales support) retired and Page took over as CEO. Page’s disdain for all Google departments but engineering (and he had a particular dislike for sales and agency support) was well known, and the quality of reps plummeted. That would have been around 2012 or so.
