I’ve been using a setup where all channels flow into one dashboard, and what really helped me was adding phone support with https://www.mightycall.com/blog/call-center-software/. It made it way easier to handle call volume alongside social messages and emails without juggling screens. Everything syncs up better, and I don’t drop customer convos anymore.

• This reply was modified 1 month, 1 week ago by  bullman.