Reply To: Does Google offer support plans for Google Ads?

Forum White Hat SEO PPC Does Google offer support plans for Google Ads? Reply To: Does Google offer support plans for Google Ads?

#26547
cianuro

LCS (large client services) support kicks in at the tens of million spend level. You get an industry rep, and a personal support rep that escalates for you. The gtech team also build supporting tools for a group of the top spenders which is separate.

Shopping support is completely separate too.

This support is definitely much better than the entry level garbage who have not read a help center article.

If you’re not spending tens or hundreds of millions a year, you’re out of luck. Fortunately, the low level of support that Google has always provided has forced many of us to become experts and we now manage those hundreds of millions.

Honestly though, there’s not *really* that much of a difference managing a $20M/quarter account than there is a $10,000 account.

The “high” level of support does come with a serious dose of pressure to use features that are not needed though.

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