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Trustpilot using Aggressive Sales Tactics with us
Posted by on May 29, 2020 at 5:46 pmHi everyone,
So we signed up to Trustpilot’s ‘lite’ plan in order to be able to use their logo/widgets across our site and to increase our invitation limit from 100 verified review invitation emails to 300 per month.
We had already been aggressively contacted to remove any trustpilot branding from our website from before when we were on the free plan unless we joined on the lite plan. These are not cheap subscriptions to begin with, at £150/month billed annually.
No more than a month into our Lite plan and we get contacted saying that almost all our reviews have been used up and they will have to offer us the pro plan when it comes to renewal.
Essentially they don’t put a cap on the number of emails sent per month and every order gets a review invitation (thousands of orders per month) using up all of our invitations for the year (300/month or 3600/year) in a couple of months.
Now they are saying they will have no choice but to offer the pro plan when it comes time for renewal – essentially either we upgrade to their pro plan or we will have to remove trustpilot from our site again.
I find this kind of bullying tactic really slimy and deceitful – it is no sweat to cap the invites to 300 per month but they use sleight of hand to make out like we have no choice to move to the pro plan.
Has anyone else had the misfortune of dealing with their marketing team? If so, did you find a way to navigate around their artificial roadblocks?
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18 Replies
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Just tell them you have decided to go with Shopper Approved exclusively because they don’t have the same limits and be sure to tell them Shopper Approves’ SEO is far superior. That will piss them off.
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Just wait until Conductor gets your contact info.
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All those trust/review companies have shady as fuck sales tactics. They can all go fuck themselves.
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The sales person used to call once a week. Someone posted a bad review about us which triggered them to try and bribe us to get it taken down. The lady said to me “ are you an idiot?” Cause I said I don’t use review sites personally when I buy something and most just leave bad reviews
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[deleted]
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TrustPilot has been up to no good for several years. I for sure recommend ShopperApproved over TP. Total Phucks.
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Shady company who plant fake reviews on their own platform and endorse fake reviews from competitors in order to rank.
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After reading this and the comments, I didn’t know Trustpilot were that bad.
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Your company would be the one setting up the automated review request emails. Can you build in logic to throttle on your end?
I don’t disagree they should offer that option, but since they don’t, if you would like to keep using them that’s what I’d first investigate. (Source: I’ve helped implement Trustpilot with my co.)
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I only started noticing TrustPilot rankings in SERPs in the past few months. Seems like Google loves them. Combine that and the shady techniques like in this post, ouch.
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We evaluated them and ended up using TrustSpot. They continued to call constantly even after we told them we’d gone another way. I bet we still get a couple calls a month, always different people.
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Trustpilot has also been aggressively contacting me too. They are priced way too high and the only reason they exist is that they are in the good graces of Google. Without it or some Google decision to not favor in SERPs – they are toast.
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Use Google or Facebook. These review sites are trash and all use the same tactics to trap you. Once you’re so deeply integrated with them they pull out the expensive upgrade shit and you practically have no choice.
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What industry are you in/type of site do you have set up? I’m in the review space, happy to make some recommendations as TrustPilot are generally pretty shady and not always the best option.
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Got to say I disagree with their poor and shady sales tactics. We also have a lite plan and the dedicated account manager is useless. They tried a similar thing with me RE: review invitations. My workaround has been stopping using the invitations and have instead created a Zapier automation to send a review invitation we built ourself in order to keep volumes of reviews coming in. They don’t like it but we’ve threatened to cancel the plan and that shut them up. Only going to stay on the lite plan until our devs build a widget themselves, as that’s the only reason we have it now…
EDIT: changed agree to disagree, shoddy proofreading from myself…
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