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Need help regarding Google Merchant Center Suspension – Related to landing page.
Posted by on July 2, 2020 at 11:22 pmHi everyone, please please please help me, merchant center of one of my Shopify store got suspended due to misrepresentation of self or product (Untrustworthy promotions). It’s been more than one month I tried everything to this. I rectified many issues regarding this policy. Even I find other things that also got fixed. On the other side I haven’t did any untrustworthy promotion, I am running this account since last 3 years, there was never no problem, no warming, they just suspended immediately without any mail Or warning. I talked to my Google account representative also, she said there is something severe issue with your landing page. So I only get to know, that there is something wrong my landing page. But I tried every possible thing that can be related to untrustworthy promotions. But there was nothing related to this. Please help me if anyone can. Please.
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2 Replies
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Guys is there anyone to help?
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There could be a lot of reasons. Most of the time if not all, when Google does not provide any further info in the email they sent you, then it is a permanent ban. Google ultimately decides who can advertise and who can’t regardless of policies.
The most common issues are:1. Not adding full contact details (email, phone number, address, contact form)
2. Not having returns and refund, delivery, privacy policy and terms of service pages
3. Selling products that are not allowed
4. Selling product you do not stock, for example, dropshipping
5. Not adding any added content, and simply copy-pasting other sitesYou can ask Google for further explanation if they can. To do so ask here and check the box, **I need more info** : [https://support.google.com/merchants/contact/suspended](https://support.google.com/merchants/contact/suspended)
If you provide the community with more detailed information, we may be able to provide further guidance.
Hope this helps.
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