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Need Help: My clients getting debt collection letters from CCC for 2 of OUR Internal Accounts
Posted by on August 1, 2024 at 3:47 pmHello guys,
We have a weird situation:
Somehow one of our clients is freaked out by the fact that he is getting debt collection letters. We have 2 internal accounts for our side businesses with overdue payments. The weird thing is that we have a separate account for all our internal accounts and a separate account for client accounts.
I have 0 clue why our client gets those letters. The account numbers in the letter are our internal accounts. I am trying to figure out maybe customer's email somehow connected to those accounts by mistake. I was not the one setting this account structure, so I am kind of confused about where to look for the root of the problem.
Any advice or suggestions you can give guys? It feels like those bozos from Google did something wrong on their side.
Thank you for any help.
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1 Reply
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that’s a messy situation! It sounds like there might be a mix-up in Google’s system linking your client’s info to your internal accounts… Double-check all account settings and contact info… If everything looks correct on your end, reach out to Google Ads support ASAP… They should be able to investigate and fix this data association error…
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