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How to stop calls from Google Ads reps
Posted by on March 5, 2026 at 4:52 amI run an agency and every single day i get 1-3 calls from the Google Ads specialists, they call me and my clients is there anyway in the settings in Google Ads to opt out or where are they getting my mobile number from so I can change it?
Very frustrating trying to get work done and being distracted all the time but also trying to answer legitimate calls. Also to have clients question my work or worse make changes that the Google "specalists" encourage them to make.
I've added it to our onboarding process to warn we wont warranty anything if they play with their own accounts with the help of external reps.
I'm borderline thinking of blocking all calls from Sydney but hesitant incase its a real businesses trying to reach me.
I've started answering and begging with the reps to remove my number from the system and not to contact my clients, but it hasn't had much effect so far.
I have an agency Google ads master account with sub accounts but I also get added into accounts directly sometimes, if that matters as to how you get thrown into their system..
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5 Replies
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Mine come through with a very distinctive number pattern, the dialling code is always the same, and the first 3 digits are always the same. It’s easy to ignore them. I have also saved past calls from google into my address book, so they show up as “google” and can be ignored. You can actually make your own VCF card if you recognise the pattern. If it’s the last 2 digits that always change, make a vcf card in a text editor or excel of all 100 possible numbers and block that contact
They occasionally contact my clients, I tell my clients that I have been ignoring the rep because reps job is to get them to spend more. So my clients are also prepped to say “thanks but no thanks”
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Just pick and when they say they’re from google with crucial, emergency, detrimental information about your account tell them “I am in the shitter, pushing out a big one. Will call you later or you wanna help me get through it? Hhnnnnnnnghhhhhhhhhh!”
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This is outrageous — its customer abuse—Google needs to be publicly shamed — they are alll Indian and incomprehensible — worked for Google 2005-2007 in AdWords product marketing and remembered the fresh faces college grads they used to hire out ofUMich and now I get basically someone robocalling me pushing shit I don’t need and when I ask for a proposal via email or specific suggestions they can’t even run my account through an AI to even pretend to do their job and if you actually have a real account issue billing etc or a hard question or specific concern like hey the suggestion the last guy (since they rotate accounts ever 3 months) gave caused me to blow my budget on $10 CPCs WTF they basically laugh on your face. Oh Also they routinely call before 7am PST. And don’t respect Do Not Call.
So yeah how the fuck can I sue them. Individual advertiser running campaigns for the first time in many years here not afraid of straining any relationship.
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The calls never stop… that’s just Google’s outsourced sales floor in Sydney hitting daily quotas. They’re pulling your number from the agency MCC contact info and any client accounts where you’re listed as admin.
Two things that actually help –> remove your personal mobile from every account’s contact details and replace it with a dedicated Google Ads email only. Second, have clients set their communication preferences to email only under account settings.
I had a client spending $400k+/month who nearly let a Google rep convince them to turn off all negative keywords because “broad match and AI handles it now”… caught it before it went live but that’s the rep playbook… spend more, optimise less, trust the machine.
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