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  • GIF and music crashed?

    Posted by seohelper on January 27, 2021 at 8:40 am

    So a client of mine used a personal GIF I Made for him. Since it wasn’t displayed on the GIPHY database, I told him to copypaste it on his Instagram stories (which is something I often did).

    Now he’s complaining that his GIFS won’t load anymore and so does the music.

    What could be wrong? Did the GIF crashed his stories? Did I f*ck up?

    Thanks for all the help

    Kopfi replied 5 years, 2 months ago 1 Member · 2 Replies
  • 2 Replies
  • AutoModerator

    Guest
    January 27, 2021 at 8:40 am

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  • Kopfi

    Guest
    January 27, 2021 at 8:53 am

    This can have so many different possibilities why it is not working.

    You can work out the following steps:

    – is the app up to date?
    – Is the device software up to date?
    – has he tried restarting the app?
    – has he tried restarting the device?
    – did he maybe click on „mute“ in the story UX?
    – how did he „copy&paste“ the GIF?
    – is he posting natively or via a CMS?
    – maybe the GIF is too big in size.

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