• PPC

  Facebook ads stopped spending.. twice, help needed

  Posted by seohelper on January 14, 2021 at 4:49 pm

  

  I started running 2 product campaigns at around 1am (this early morning) London time. I ran the exact same thing yesterday’s early morning around 4am (the 13th).

  Ad set audience sizes at least 1.5million, each campaign has 10 adsets/interests (some of them have 20mil + audience sizes). So you can say that I am targeting kind of broad and not too niche.For one of the products, there are 4 ads in each ad set, including a video and 3 pictures (all the same video & pics).For the other product, there is just one video in each adset.

  When I woke up this morning, I had 1 product sale on my store + some engagement on the ads both on FB and IG. But for some reason my ads stopped spending at exactly £40, the exact same thing happened yesterday as well. I’ve tried turning off and on the campaigns, made no difference.I deleted the campaigns and made brand new ones (with even slightly better creatives & copywriting), still does the same thing. The overall budget is £200 on ABO campaign, so it’s £100 per product campaign. Meaning that each campaign has spent only around £20 out of £100 for the day… £10 daily per ad set

  My ad account is fairly new, probably just over a month old, but the overall business manager has already somewhat matured, considering I ran another store before that and I spent £1k + on it, and that store’s ad account is still in the same business manager, just inactive. I checked, there is no spending limit set, nor FB has sent me any notification about spending limits. Both campaigns are showing as active as well, they haven’t been paused/stopped.

  I am based in the United Kingdom and I have no idea how to proceed nor how to contact Facebook as I couldn’t find any contact information.

  **TL;DR (recommend reading fully)**: 2 Product campaigns, £100 daily each (£200 total) £10 daily per ad set, stopped spending at £20 each (£40 total). Deleted the campaigns, launched new ones, same thing. I’m based in the UK and no idea how to proceed from here nor how to contact Facebook about it.

  seohelper replied 5 years, 2 months ago 1 Member · 0 Replies
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