-
I understand this is a big mistake and the client has every right to be upset, but the fact that it generated additional revenue should make the situation more palatable for everyone, including the client. He wanted to increase spend anyway. You delivered that and generated extra revenue, so what’s really the issue here? Yes, it was a mistake, and yes, it wasn’t planned, but the outcome ultimately wasn’t negative.
Asking for a full refund feels excessive and somewhat self-serving from the client’s side. Requesting a 50% discount on management fees for the next 3 or 6 months would be much more reasonable, but a full refund makes little sense.
As for you, just move on with your life. Mistakes happen, and you shouldn’t dwell on this too much. You’ll have other projects and deliver great results for them as well. One mistake in a sea of successful projects is nothing. We’ve all made this mistake at some point anyway.
(Aided with AI)
