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The ‘4 locations’ raised an alert in my mind – from long experience – make sure you have control of your Google Business Profiles and disconnect them from the agency account that may be running location extensions. Also make sure to disconnect GA and Search Console.
You can complain to Google if they are a Google partner or control an MCC. If you first create your own Google Ads account, you can file a complaint and/or get assistance via Google.
With your current ads run by this agency, you can click on the three dots on the ad and check out the ‘About This Advertiser’ to get more info for your complaint.
This process actually does work on occasion – not as consistently as it should, but they do risk having their entire account suspended by Google. You should ask for an export of all your data – ads, keywords, search terms, negatives etc.
