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Drop them immediately. Ask for an itemized list of the work they’ve completed. Was a contract signed? I would normally never advise this, but it their “work” warrants a small claims threat unless they can prove they’ve abided by the contract. Not worth following through, but press hard for a significant refund. I’ve worked at agencies and hated the couple times clients did this, as it was always unwarranted… But that doesn’t seem to be the case here
