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They’re probably subcontracting people from Fiverr. I don’t advise you to do this, but if you do, you’ll get the exact same horrible results, but 10, 20, or whatever times cheaper.
If I were you, I’d cut ties immediately and demand a reimbursement. Not only have they failed to provide the service you’re paying for, but they are actively harming your site, which will be much more difficult and expensive to recover.
