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I decided the other day to accept a call from a rep and listen in as they just pushed do this, do that, auto-apply, lets change ads, etc, but in the end you just have to say NO. I’ll listen to what you have to say but investigate myself. The hilarious part was she asked me “have you ever spoken to a google rep? I casually respond yes but their always leaving the accounts”, then at the end of the call she says “this is my last week on the account so if you could get the changes we discussed implemented by tomorrow… blah blah blah”. Just idiotic. They sure are persistent with emails.
