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Frustrating Facebook glitch? Every time I duplicate or edit a previous campaign my ad account is disabled.
My account has been disabled three times in a row shortly after my account has been re-activated again. I literally got my account back 30 mins ago, made some changes in my previous campaigns (which has been running 2+ months) then my ad account gets disabled within minutes.
The last two times this has happened Facebook have re-activated my account no questions asked.
It is getting seriously frustrating as I am now scared to make any changes as it will probably end up being disabled again.
Has this happened to anyone else? Does anyone else know what to do?
This is the error code: #1885316
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5 Replies
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Used to happen to me with some clients at an old job. Facebook just washed their hands of it and blamed the auto-bots that flag issues on accounts/ads. Despite several manual reviews and reactivation they just kept being shut down.
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One would think that Facebook would have a human being verify the accounts that are being disabled actually should be disabled with out having to request it…
What a terrible company…
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Happened to me so many times the client fired me. FB did nothing. Acknowledged it was an error, reactivated the acct, then immediately disabled it.
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That couple be two things:
1 – false positive, meaning something in your ads or url is triggering the bot to suspend ur acc
or
2 – you actually have something that does not comply with the policies and by duplicating it you automatically shoot urself in the foot​
I would suggest to check the reasoning and/or see if your url is fine in the fb debugger (just type fb debug in google)
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I had this exact same thing happen to me. It’s super frustrating. Every time my advertising account was deactivated I contacted Facebook Concierge (chat support) and they reactivated it. As soon as I duplicated or created a new advert, it would then be deactivated again. The reason for the deactivation was that it was a ‘false positive’.
The approach that finally worked, was letting the concierge know that the account would be deactivated again and that THAT was the main problem. I asked them to stay on the chat, whilst they raised the case with their appeal/tech team. I was then able to test duplicating/running new adverts whilst I was still live with the concierge chat to make sure it was actually sorted, which it was.
I also took screenshots of previous chats and kept the case number details so I could show the new concierge that the issue hadn’t actually been resolved.
The last email I got from Facebook after it was resolved indicated there may have been some sort of ‘high level ban incorrectly implemented as it said “you are back on Facebook”. In summary, I would approach it this way:
1. Use Facebook concierge (chat support).
2. State the main issue is the continual deactivation, not just the current reactivation
3. Make sure they understand point 2 and if possible use screenshots from previous chats and case numbers to prove this. You could even ask them to re-open a previous case. I have found some chat support people are better than others, so hang in there for someone who gets what the issue is and takes you case seriously.
4. Ask them to stay live on the chat whilst a) your account is reactivated and b) you test out a duplication/new advert
5. Don’t give up 🙂
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